Total Quality Management - 1512 Words
1. “Quality is a dynamic state associated with products, services, people, processes, and environments that meet or exceeds expectations and help produce superior value. (Goetsch & Davi, 2013)
2. The total quality approach is as follows: “Total quality consists of the continual improvement of people, processes, products (including services), and environments. With total quality anything and everything that affects quality is a target for continual improvement. When the total...
1,512 Words | 4 Pages